Refund Policy
We're committed to your satisfaction with our financial statement analysis courses. Review our comprehensive refund policy below.
Refund Eligibility Criteria
1 Course Completion Requirements
Refund requests are eligible if you've completed less than 25% of your enrolled program content. This includes video lectures, practice exercises, and downloadable materials. Once you've accessed more than 25% of the course materials, standard refunds are no longer available, though we're happy to discuss alternative solutions.
Note: Practice assessments and final projects count toward your completion percentage. We track your progress automatically to ensure fair evaluation of refund requests.
2 Time-Based Eligibility Windows
Full refunds are available within 14 days of course enrollment for our introductory programs. Advanced certification programs have a 21-day refund window. Corporate training packages offer a 30-day evaluation period before the refund window closes.
Introductory Courses
14-day refund window from enrollment date
Advanced Programs
21-day refund window with progress review
Corporate Training
30-day evaluation period available
Refund Process Timeline
Step-by-Step Refund Process
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1
Submit Refund Request
Contact our support team via email or phone with your enrollment details and reason for the refund request. Include your student ID and course name for faster processing.
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2
Eligibility Review
Our team reviews your request within 2-3 business days. We'll verify your enrollment date, progress completion, and ensure the request falls within our policy guidelines.
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3
Processing Approval
Once approved, refunds are processed within 5-7 business days. You'll receive email confirmation with transaction details and expected credit timeframes.
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4
Payment Method Credit
Credits appear on your original payment method within 7-14 business days, depending on your bank or credit card provider's processing times.
Payment Method Considerations
3 Credit Card and Debit Card Refunds
Most credit and debit card refunds process within 7-10 business days. Canadian banking regulations may extend this to 14 business days during peak periods. International cards occasionally require 14-21 business days due to cross-border processing requirements.
4 PayPal and Digital Wallet Returns
PayPal refunds typically appear within 3-5 business days. Other digital wallets like Apple Pay or Google Pay follow their standard refund timelines, usually 5-7 business days. You'll receive notification from both zarvelothrix and your payment provider.
Processing Time Variations
Refund processing times can vary during Canadian banking holidays, year-end financial periods, and high-volume enrollment seasons. We recommend checking with your financial institution if credits don't appear within the expected timeframe.
Special Circumstances
5 Technical Issues and Course Access Problems
If technical difficulties prevent course access for more than 48 hours, we offer extended refund windows regardless of standard time limits. Document any technical issues with screenshots and contact timestamps for faster resolution.
6 Medical and Emergency Situations
We understand unexpected situations arise. Medical emergencies, family circumstances, or job loss may qualify for refund exceptions beyond standard policy limits. Contact our support team with documentation when possible – we review each case individually.
7 Course Content Dissatisfaction
While we stand behind our course quality, we recognize learning styles vary. If course content doesn't match your expectations within the first week, we're often able to transfer you to a different program or provide partial refunds based on your specific situation.
Need to Request a Refund?
Our student support team is here to help with your refund request. We aim to make the process straightforward and respond to all inquiries promptly.